Troubleshooting. 2.1 No paper feeding from paper tray
User Check
• Check that the paper is set in the paper tray correctly.
• Check that there is not too much paper set in the paper tray.
• Flip over the paper in the paper tray or rotate the paper 180°.
• Check that the thickness of the paper is 60 to 163 g/m2.
• Check that the MP tray is not set as the paper tray.
• Flip through the paper and reset it in the paper tray.
• Clean the paper pick up roller.
| Step | Cause | Remedy |
|---|---|---|
| 1 | Dirt on the paper dust cleaning roller of the paper tray | Refer to the figure below to clean the paper dust cleaning roller and inside of the paper dust cleaning roller cover. |
| 2 | T1 roller holder ASSY attachment failure | Reattach the T1 roller holder ASSY correctly. |
| 3 | Connection failure of the paper feed motor flat cable | Reconnect the paper feed motor flat cable. |
| 4 | Connection failure of the T1 paper feed sensor harness (non paper empty sensor models only) | Reconnect the T1 paper feed sensor harness. |
| 5 | Connection failure of the T1 clutch harness | Reconnect the T1 clutch harness. |
| 6 | Connection failure of the T1 paper empty/paper feed sensor harness (paper empty sensor models only) | Reconnect the T1 paper empty/paper feed sensor harness. |
| 7 | T1 paper empty actuator coming off | Reattach the T1 paper empty actuator. |
| 8 | Abrasion of the paper pick up roller | Replace the PF kit 1. |
| 9 | T1 paper feed sensor failure (non paper empty sensor models only) | Replace the T1 paper feed sensor PCB ASSY. |
| 10 | T1 paper empty sensor failure (paper empty sensor models only) | Replace the T1 paper empty/paper feed sensor PCB ASSY. |
| 11 | Paper feed motor flat cable failure | Replace the paper feed motor flat cable. |
| 12 | Paper feed motor failure | Replace the paper feed motor. |
| 13 | Damaged gears in the paper feed drive system | Replace the frame L unit. |
| 14 | Damaged fuser unit | Replace the fuser unit. |
| 15 | Main PCB failure | Replace the main PCB ASSY. |
Troubleshooting. 2.2 No paper feeding from MP tray
User Check
• Check that the paper is set in the MP tray deeply.
• Check that too much paper is not loaded in the MP tray.
• Check if the machine is used with the MP tray support and MP flap are in closed state.
• Check that the thickness of the paper is 60 to 230 g/m2.
• Check that the paper tray is not set as the paper tray by the printer driver.
• Flip through the paper and reset it in the MP tray.
• Clean the MP paper pick-up roller.
• Check whether the paper tray is closed correctly.
| Step | Cause | Remedy |
|---|---|---|
| 1 | MP roller holder ASSY attachment failure | Reattach the MP roller holder ASSY correctly. |
| 2 | Connection failure of the paper feed motor flat cable | Reconnect the paper feed motor flat cable. |
| 3 | Connection failure of the MP paper empty/registration front sensor harness | Reconnect the MP paper empty/ registration front sensor harness. |
| 4 | Paper feed motor flat cable failure | Replace the paper feed motor flat cable. |
| 5 | Paper feed motor failure | Replace the paper feed motor. |
| 6 | Damaged gears in the paper feed drive system | Replace the frame L unit. |
| 7 | Damaged fuser unit | Replace the fuser unit. |
| 8 | Main PCB failure | Replace the main PCB ASSY. |
Troubleshooting. 2.3 No paper feeding from manual feed slot, Multiple sheets of paper are fed
2.3 No paper feeding from manual feed slot
User Check
• Check that the paper is set into the deepest part of the manual feed slot.
• Check that multiple sheets of paper are not set in the manual feed slot.
• Check that the thickness of the paper is 60 to 230 g/m2.
• Check that the paper tray is not set as the pick-up tray.
• Check that the paper tray is closed correctly.
| Step | Cause | Remedy |
|---|---|---|
| 1 | T1 roller holder ASSY attachment failure | Reattach the T1 roller holder ASSY. |
| 2 | Connection failure of the paper feed motor flat cable | Reconnect the paper feed motor flat cable. |
| 3 | Connection failure of the registration front/rear sensor harness | Reconnect the registration front/rear sensor harness. |
| 4 | Abrasion of the paper pick up roller | Replace the PF kit 1. |
| 5 | Paper feed motor flat cable failure | Replace the paper feed motor flat cable. |
| 6 | Registration front sensor failure | Replace the actuator holder ASSY. |
| 7 | Paper feed motor failure | Replace the paper feed motor. |
| 8 | Damaged gears in the paper feed drive system | Replace the frame L unit. |
| 9 | Damaged fuser unit | Replace the fuser unit. |
| 10 | Main PCB failure | Replace the main PCB ASSY. |
2.4 Multiple sheets of paper are fed
User Check
• Check that there is not too much paper set in each paper tray.
• Check that the paper is set in each paper tray correctly.
• Flip over the paper in each paper tray or rotate the paper 180°.
• Check that the thickness of the paper is 60 to 163 g/m2 for the paper tray, and 60 to 230 g/m2 for the MP tray.
• Flip through the paper and reset it in the paper tray.
| Step | Cause | Remedy |
|---|---|---|
| 1 | Abrasion of the separation pad | Replace the PF kit. |
Troubleshooting. 2.5 Paper becomes wrinkled, Paper is fed at an angle
2.5 Paper becomes wrinkled
User Check
• Check that the paper is set in each paper tray correctly.
• Flip over the paper in each paper tray or rotate the paper 180°.
• Adjust each paper guide according to each paper size.
• Check that the thickness of the paper is 60 to 163 g/m2 for the paper tray, and 60 to 230 g/m2 for the MP tray.
• Check that the paper is not damp.
• Check that there is no dust stuck to the fuser unit.
• Check that the type of paper is appropriate.
• Check that the paper size is matched to the setting for the duplex printer.
| Step | Cause | Remedy |
|---|---|---|
| 1 | Paper eject ASSY failure | Replace the paper eject ASSY. |
| 2 | Fuser unit failure | Replace the fuser unit. |
2.6 Paper is fed at an angle
User Check
• Check that the paper is set in each paper tray correctly.
• Flip over the paper in each paper tray or rotate the paper 180°.
• Adjust each paper guide according to each paper size.
• Check that the thickness of the paper is 60 to 163 g/m2 for the paper tray, and 60 to 230 g/m2 for the MP tray.
• Check that there is not too much paper set in the paper tray.
• Check that the type of paper is appropriate.
• Clean each paper pick up roller.
• Check that the green envelope lever is not lowered on only one side.
| Step | Cause | Remedy |
|---|---|---|
| 1 | One-side abrasion of the paper pick up rollers | Replace the PF kit. |
| 2 | Paper feed unit failure | Replace the paper feed unit. |
Troubleshooting. 2.9.1 Paper jam at the paper tray
User Check
• Check that the paper is set in the paper tray correctly.
• Flip over the paper in the paper tray or rotate the paper 180°.
• Adjust each paper guide according to the paper size.
• Check that there is not too much paper set.
• Check that the thickness of the paper is 60 to 163 g/m2.
• Flip through the paper and reset it in the paper tray.
| Step | Cause | Remedy |
|---|---|---|
| 1 | Foreign object around the paper tray | Remove the foreign object. |
| 2 | Paper dust cleaning roller attachment failure | Reattach the paper dust cleaning roller. |
| 3 | Paper feed actuator coming off | Reattach the paper feed actuator. |
| 4 | Registration front actuator coming off | Reattach the registration front actuator. |
| 5 | Connection failure of the registration front/rear sensor harness | Reconnect the registration front/rear sensor harness. |
| 6 | Connection failure of the registration clutch harness | Reconnect the registration clutch harness. |
| 7 | Connection failure of the T1 paper feed sensor harness (non paper empty sensor models only) | Reconnect the T1 paper feed sensor harness. |
| 8 | Connection failure of the T1 paper empty/paper feed sensor harness (paper empty sensor models only) | Reconnect the T1 paper empty/paper feed sensor harness. |
| 9 | Registration front sensor failure | Replace the actuator holder ASSY. |
| 10 | T1 paper feed sensor failure (non paper empty sensor models only) | Replace the T1 paper feed sensor PCB ASSY. |
| 11 | T1 paper empty sensor failure (paper empty sensor models only) | Replace the T1 paper empty/paper feed sensor PCB ASSY. |
| 12 | Paper feed motor failure | Replace the paper feed motor. |
| 13 | Damaged gears in the paper feed drive system | Replace the frame L unit. |
| 14 | Damaged fuser unit | Replace the fuser unit. |
| 15 | Main PCB failure | Replace the main PCB ASSY. |
Troubleshooting. 2.9.2 Paper jam at the MP tray
User Check
• Check that the paper is set in the MP tray correctly.
• Flip over the paper in the MP tray or rotate the paper 180°.
• Adjust each paper guide according to each paper size.
• Check that there is not too much paper set.
• Check that the thickness of the paper is 60 to 230 g/m2.
• Flip through the paper and reset it in the MP tray.
| Step | Cause | Remedy |
|---|---|---|
| 1 | Foreign object around the MP tray | Remove the foreign object. |
| 2 | Connection failure of the MP paper empty/registration front sensor harness | Reconnect the MP paper empty/ registration front sensor harness. |
| 3 | MP registration front actuator coming off | Reattach the MP registration front actuator. |
| 4 | Connection failure of the registration clutch harness | Reconnect the registration clutch harness. |
| 5 | Paper feed motor failure | Replace the paper feed motor. |
| 6 | Damaged gears in the MP paper feed system | Replace the frame L unit. |
| 7 | Damaged fuser unit | Replace the fuser unit. |
| 8 | Main PCB failure | Replace the main PCB ASSY. |
Troubleshooting. 2.9.3 Paper jam at the manual feed slot
User Check
• Check that the paper is set in the manual feed slot correctly.
• Flip over the paper in the manual feed slot or rotate the paper 180°.
• Adjust the paper guide according to the paper size.
• Check that multiple sheets of paper are not set.
• Check that the thickness of the paper is 60 to 230 g/m2.
| Step | Cause | Remedy |
|---|---|---|
| 1 | Foreign object around the manual feed slot | Remove the foreign object. |
| 2 | Connection failure of the registration front/rear sensor harness | Reconnect the registration front/rear sensor harness. |
| 3 | T1 registration front actuator coming off | Reattach the T1 registration front actuator. |
| 4 | Connection failure of the registration clutch harness | Reconnect the registration clutch harness. |
| 5 | Registration front/rear sensor failure | Replace the actuator holder ASSY. |
| 6 | Paper feed motor failure | Replace the paper feed motor. |
| 7 | High-voltage power supply PCB failure | Replace the high-voltage power supply PCB ASSY. |
| 8 | Damaged gears in the paper feed drive system | Replace the frame L unit. |
| 9 | Fuser unit failure | Replace the fuser unit. |
| 10 | Main PCB failure | Replace the main PCB ASSY. |
Troubleshooting. 2.9.4 Paper jam at the paper feeding section at the center of the machine
User Check
• Check that the paper is set in each paper tray correctly.
• Flip over the paper in each paper tray or rotate the paper 180°.
• Adjust each paper guide according to the paper size.
• Check that there is not too much paper set in each paper tray.
• Check that the thickness of the paper is 60 to 163 g/m2 for the paper tray, and 60 to 230 g/m2 for the MP tray.
• Flip through the paper and reset it in the paper tray.
• Replace the drum unit.
| Step | Cause | Remedy |
|---|---|---|
| 1 | Foreign object inside the machine | Remove the foreign object. |
| 2 | Eject actuator coming off | Reattach the eject actuator. |
| 3 | Connection failure of the eject sensor harness | Reconnect the eject sensor harness. |
| 4 | Fuser cover attachment failure | Reattach the fuser cover. |
| 5 | Damaged fuser drive gear | Replace the fuser drive gear. |
| 6 | Eject sensor failure | Replace the eject sensor PCB ASSY. |
| 7 | Registration rear sensor failure | Replace the actuator holder ASSY. |
| 8 | Paper feed motor failure | Replace the paper feed motor. |
| 9 | Damaged gears in the paper feed drive system | Replace the frame L unit. |
| 10 | Damaged fuser unit | Replace the fuser unit. |
| 11 | Main PCB failure | Replace the main PCB ASSY. |
Troubleshooting. 2.9.5 Paper jam at the eject section
User Check
• Check that the paper is set in each paper tray correctly.
• Flip over the paper in each paper tray or rotate the paper 180°.
• Adjust each paper guide according to the paper size.
• Check that there is not too much paper set in each paper tray.
• Check that the thickness of the paper is 60 to 163 g/m2 for the paper tray, and 60 to 230 g/m2 for the MP tray.
• Flip through the paper and reset it in the paper tray.
| Step | Cause | Remedy |
|---|---|---|
| 1 | Foreign object in the rear of the machine | Remove the foreign object. |
| 2 | Eject actuator coming off | Reattach the eject actuator. |
| 3 | Connection failure of the eject sensor harness | Reconnect the eject sensor harness. |
| 4 | Fuser cover attachment failure | Reattach the fuser cover. |
| 5 | Eject sensor failure | Replace the eject sensor PCB ASSY. |
| 6 | Paper feed motor failure | Replace the paper feed motor. |
| 7 | Damaged gears in the paper feed drive system | Replace the frame L unit. |
| 8 | Damaged fuser unit | Replace the fuser unit. |
| 9 | Main PCB failure | Replace the main PCB ASSY. |
Troubleshooting. 2.9.6 Paper jam at the duplex tray
User Check
• Flip over the paper in each paper tray or rotate the paper 180°.
• Check that the thickness of the paper is 60 to 105 g/m2 for the duplex tray.
• Flip through the paper and reset it in the paper tray.
• Use paper specified by the manufacturer.
• Check that the paper size is matched to the setting for the duplex printer.
| Step | Cause | Remedy |
|---|---|---|
| 1 | Foreign object in the duplex paper feeding system | Remove the foreign object. |
| 2 | Fuser cover attachment failure | Reattach the fuser cover. |
| 3 | Back cover failure | Replace the back cover. |
| 4 | Duplex tray failure | Replace the duplex tray. |
| 5 | Main PCB failure | Replace the main PCB ASSY. |
Leave a Comment
Your email address will not be published. Required fields are marked *
You must be logged in to post a comment.